How We Restore Power

When an outage happens, we prioritize repairs in order to safely restore power to you as quickly as possible. Here’s our process:

  1. Protect public safety by addressing dangerous situations.
  2. Repair transmission lines which supply power to substations serving many thousands of customers.
  3. Repair substations which serve thousands of customers.
  4. Repair distribution lines that carry power from our substations throughout our service area. When main distribution lines are re-energized, entire neighborhoods or individual homes will have power restored.
  5. Repair service lines that deliver power to individual homes and businesses. In order for your home or business to have power, the transmission line, substation and distribution line that serve them must all be energized.

Why don’t we provide estimates for how long an outage will last?
Every outage is unique and it’s not always possible to estimate the extent of the damage or how long repairs will take.

Why did a Central Lincoln truck drive by without stopping?
During outages, our crews will drive through our service area to patrol lines, assess the damage and determine whether it is safe to restore power to our customers.

We appreciate your patience as we work to get your power back on!

How We Restore Power Infographic (PDF)