Public Safety Power Shutoff

What is a Public Safety Power Shutoff?

The safety of our customers and communities is our first priority. If extreme weather conditions threaten our ability to operate the electric grid safely, we will turn off power in certain high-risk areas to help safeguard public safety. This is called a Public Safety Power Shutoff or PSPS.

When might a Public Safety Power Shutoff occur?

A Public Safety Power Shutoff is a last-resort safety measure that is only used during red flag weather events (also known as a red flag warning). We consider temperature, wind, humidity and vegetation moisture levels as well as crew observations and information from local fire departments when deciding whether a PSPS is needed for a specific area.

What is a red flag warning?

A red flag warning is issued for weather events—warm temperatures, very low humidity and stronger winds—which combined, could result in an increased risk of fire danger.

What happens if a Public Safety Power Shutoff is needed?

If we need to do a PSPS, we work to minimize the number of customers affected and the amount of time without power. We will attempt to notify customers before shutting off power through automated phone calls, social media posts, website announcements and/or press releases to local media.

How will I get information during a PSPS?

We will keep you informed by providing ongoing updates and information on what to expect through social media (Facebook and Twitter), our website and local news outlets.

How can I make sure I receive notification of a PSPS?

An automated phone call is one of the ways we will attempt to notify you of a PSPS event. If we do not have a current phone number for you, we will not be able to notify you using this method. Call (877) 265-3211 to update the contact information on your account.

How long will it take before power is restored?

Power will remain off for as long as extreme weather conditions pose a potential risk. Once the weather conditions have improved, crews will inspect the power lines for equipment damage or vegetation in the wire and make repairs. Depending on the location, the inspection process and repair work may take hours to days.

How can I prepare for a PSPS?

Summer safety-related outages are different from winter outages. Plan for household needs and gather items to stay cool, fed and hydrated. If you are on a well water system, reserve enough water for your household needs. If you have a medical condition that requires electricity, plan ahead to relocate with a friend, family member or shelter. Have a backup charging method for your phone and learn how to open your garage door manually.