Prepaid

Prepaid is a convenient way to take control of your energy costs. With Prepaid, you pay for electricity on your own schedule, making it easy to monitor daily usage and avoid any unexpected surprises. Simply pay upfront and watch your account balance adjust as you use energy.

It’s a flexible, user-friendly option that helps you stay on top of your energy use. You can add funds whenever it’s convenient and track exactly how much energy you’re using, making it easier to adjust and conserve. Here’s why Prepaid might be the perfect fit for you:

  • No deposit necessary: Prepaid accounts don’t require a security deposit. If you currently have a deposit, it will be applied as a credit to your Prepaid account.
  • No late fees: You’ll avoid late, disconnect, or reconnect fees with Prepaid.
  • No due dates: Make payments anytime, any day! Just keep a minimum credit balance of $5.
  • Less clutter: Once set up, you’ll no longer receive a monthly paper bill. Manage everything through our SmartHub app.
  • Easy budgeting: As long as you keep a $5 minimum balance, you decide when and how much to pay. Prepaid makes budgeting simple!

Have questions? Please call us at (877) 265-3211.

Frequently Asked Questions

Prepaid is a program that allows you to purchase your electricity before you use it. The amount of prepaid electricity in your account balance decreases daily as you use electricity.

There are several things to consider before enrolling in Prepaid:

  • Continued electric service depends on you prepaying for service on a timely basis.
  • If your current balance falls below $0, you will receive a notification (based on your preferences) and your service will be disconnected shortly thereafter.
  • You must be able to receive certain notifications by phone or electronic methods (text, email, and app notifications).
  • You will not receive a monthly paper bill through the mail.
There are several reasons Prepaid might be right for you:

  • Do you prefer to pay as you go?
  • Do you prefer not to pay a deposit or late fees?
  • Do you want to monitor and possibly reduce your energy usage?
Most Central Lincoln residential customers and some small commercial service customers are eligible for Prepaid. Some exceptions may apply.
Contact Central Lincoln at (877) 265-3211 or come into one of our three offices to sign up for Prepaid.
There is no fee to sign up for Prepaid at this time.
Alerts and notifications are sent through your SmartHub account. To be enrolled in the Prepaid program, you’re required to have a SmartHub account. SmartHub allows you to pay your bill, track usage, and much more. It’s free to sign up—just visit clpud.org. You can also download the SmartHub app for iOS or Android through the various app stores.
You must provide an email address to create a SmartHub account, and Prepaid requires you to receive electronic notifications. A smartphone is recommended but not required.
You can track your electric usage and your Prepaid balance within your SmartHub account. This is where you make your payments as well.
We recommend you maintain at least a $5.00 credit balance at all times, but you will not be disconnected unless your credit balance is depleted.
If service has been disconnected due to a depleted credit balance, you will be required to pay the amount owing plus an additional $5.00 to re-establish a credit balance. This can be done 24 hours a day, 7 days a week, and 365 days a year.
Disconnects will happen 365 days a year, with the exception of Central Lincoln holidays.
Assuming you paid the balance owed plus the $5.00 minimum credit, your meter should reconnect within minutes. If you have paid and you have not been reconnected within 15 minutes, please give us a call at (877) 265-3211.

Terms and Conditions

Learn about the terms for billing on the Prepaid Terms and Conditions page.