Fall In Love With Prepaid

The power of SmartHub to help reduce electric use (and, ultimately, your electric bill) is most successful when used in conjunction with our Prepaid program. With Prepaid, customers pay in advance for their power, and the cost is deducted from their credit balance daily at 10 a.m.

Customers have been falling in love with Prepaid since it started five years ago. “Participation in the program has doubled in the last three years because customers find the real-time information provided in SmartHub incredibly useful,” says Customer Service Supervisor McKenzie Kramer. “Like knowing how long their credit will last, which allows them time to change habits and avoid payment surprises.”

Another advantage of Prepaid is that customers avoid all late fees, disconnect fees, and deposits—which could lead to a possible annual savings of $350.

Let’s break that down:

• If a customer pays their bill late each month, they will receive a minimum of$60 in late fees.
• If a customer is disconnected a few times a year, that could be $90 in disconnect fees.
• A disconnect for nonpayment results in a minimum deposit of $200.
• Prepaid puts all that money toward usage instead of fees!

“If managing your life through an app fits your on-the-go lifestyle, Prepaid is the perfect program,” says Kramer. “There are no surprises. You are in control of your payments with no due dates and can monitor everything from the palm of your hand.”

Call us at (877) 265-3211 to see if Prepaid is right for you!