Reporting a Power Outage

We’ve worked hard to make reporting an outage a better (and easier) experience for you, our customer.

To report an outage through our automated phone system.

When you call our number, 877-265-3211, you’ll hear an automated greeting followed by options to pay your bill or report an outage. Press 2 to report an outage.

• If the phone number you are calling from matches an account and the account is part of an outage, the system will tell you that we are aware of an outage in your area.
• If the phone number you are calling from does not match an account, the system will not be able to look up your account and will suggest you update your phone number by pressing 1.
• If you want to use a different phone or account number to report an outage, press 2.

To report an outage online through SmartHub or the SmartHub app on your phone.

• If your account is part of an existing outage, you will see an alert at the top of the page informing you that we are working to resolve outages in your area.
• If you are reporting an outage that has not already been detected, select Report an Issue/Inquiry, then Power Outage, then the account that is
  out of power, provide any Additional Comments, and select Send.

Why should I report an outage if I have a smart meter?

Our automated meter infrastructure (AMI) system usually alerts us to an outage before a customer notifies us by sending an alert to our outage management system (OMS) within a minute or so of losing power. This alert lets us know where the outage is by sending a notification to our operations dispatch personnel and the outage map on our website (clpud.org). The dispatcher will go through a quick troubleshooting process and then begin dispatching crews.

Inclement weather, excessive network traffic, dense foliage, and rural locations are a few reasons a meter might be unable to send an alert. For these reasons, we still urge customers to call and report their outage to us at 877-265-3211.