Policies, Guidelines & Standards

We don’t think of ourselves as a business but as a utility company owned by the people we serve. However, we realize that doing business with us means understanding the policies, procedures and standards that guide our operations. You’ll find everything you need to know on these pages and if you still have questions; you can always email us at info@clpud.org or give us a call at 877–265–3211.

Our Customer Service Policies deal with transactional things like stopping and starting service, billing and payment options, and other things account related. You’ll also find information on bill payment assistance and the collection cycle.

If you’re building a new home, planning to increase your usage or make changes to your existing service, you’ll want to consult our Single-Family Residential Guidelines & Standards. For commercial establishments and new projects including multi-family residential service, refer to the Commercial Service Guidelines & Standards. There’s also a Line Extension Policy that will clarify our mutual responsibilities and a list of  Definitions to assist with any words or terms you might be unfamiliar with across all the policies, guidelines and standards.

It’s a lot of information, and as your community-owned electric utility our primary goal is to provide you with excellent customer service that meets your needs. If you can’t find what you need, please give us a call. We are here to serve you.

Randy Grove
General Manager