Vision, Mission, Values & Business Strategies

Our Vision

Create resiliency in all aspects of the utility to help secure the future of our communities.

Our Mission

To ensure our communities have access to safe, reliable, and affordable electricity in the tradition of public power.

We Value

Customer & Community Connections

  • Every employee contributes to earning and keeping our customers’ trust by being approachable, respectful, and responsive.
  • We show our commitment to the public through clear communication and community connections.

Ethical & Honest Behavior

  • Each person within the District will be treated in a respectful and dignified manner.
  • Our intent comes from a place of integrity.

Financial & System Stability

  • Everything we do is based on maintaining a strong financial foundation and solid, reliable infrastructure.
  • We optimize, and use, technology and resources to increase the value we deliver to our customers.

Reliability, Dependability & Consistency

  • We provide a critical service and recognize that our customers depend on us.
  • We take our responsibilities to our communities and the environment seriously and are committed to building safe, resilient systems and processes.

Safe & Engaged Employees

  • We recognize that employees are the most valuable resource.
  • We value safety, teamwork, respect, and personal accountability.

Business Strategies

Customer Experience/Community Alliance

  • Broaden and enhance customer services through the use of technology and online customer-facing tools.
  • Keep customers well-informed of local and regional issues that impact their safety, service, and rates.
  • Engage with communities to foster and maintain relationships with local entities and partners.
  • Monitor and engage in legislative processes that could impact our services and customer rates.

Financial Strength

  • Deliver good value for customers by using data, technology, and NISC to create efficiencies in work processes.
  • Ensure fiscally responsible accounting through employee education and understanding of inter-departmental workflows.
  • Promote affordable rates for public power customers by participating in regional BPA meetings, trade organizations and advocacy groups.

Reliability

  • Deliver customers safe and reliable service through consistent maintenance of our infrastructure, vegetation management practices, and care of equipment and vehicles.
  • Anticipate, prepare, and adapt to meet our customers’ future electric needs.
  • Leverage our existing technology to create operational efficiencies, enhance reliability, and get the most from our investments.
  • Provide good power quality to our customers through monitoring, protection, and proactive maintenance.

Utility Resiliency

  • Mitigate severe weather or unforeseen events by implementing redundancies for systems and work processes across the utility.
  • Minimize the recovery time after a major event by adopting safeguards for data systems.
  • Ensure public safety through responsible vegetation and asset management.

Workforce

  • Offer a safe, positive, and rewarding work environment to retain and attract outstanding employees who are dedicated to the mission and values of our utility.
  • Ensure key positions are filled with highly capable employees through apprenticeships, employee development, training, and succession preparation.
  • Foster a culture of collaboration and trust.