Protect Yourself from Scam Calls: Hang Up

We’ve had more reports of high-pressure scam calls being made to our customers, threatening them with disconnection if they don’t pay immediately or within a few hours. Often these callers demand their potential victim buy a gift card, or put money on a debit card right away and then call back the scammer with the card’s number and PIN. Some have even faked Caller ID to say a call is from Central Lincoln when it is not!

We make courtesy calls to customers to let them know if we have to shut off power to make repairs or improvements, and we may make courtesy calls to let customers know if their bill is past due.

Here’s how to tell if a call is from Central Lincoln:

  1. We do not do disconnections for nonpayment when we are closed — not on Fridays, weekends, evenings, or nights. (Customers who use our Prepaid plan are the only exception to this rule — and they can reconnect themselves using our automated system.) We are open Mondays-Thursdays, 7 a.m. to 5:30 p.m.
  2. We will not ask for personal information.
  3. Our customer service employees will not ask for or accept bank information, or debit or credit card numbers over the phone. Customers can make payments by phone only when they call our computerized payment system at 877-265-3211 and press “1.” That system only receives phone calls — it doesn’t make them.

If you get a call from someone who is demanding personal info, or that you buy a gift or debit card and call them back with the card’s access number and PIN, simply hang up. High-pressure tactics and threats are often clear marks of a scam.