The safety of our customers and communities is our first priority. If extreme weather conditions threaten our ability to operate our electric grid safely, we will turn off power in certain high-risk areas to help safeguard public safety. This is called a Public Safety Power Shutoff or PSPS.
A Public Safety Power Shutoff is a last-resort safety measure that is only used during red flag fire weather events. We consider temperature, wind, humidity and vegetation moisture levels as well as crew observations and information from local fire departments when deciding whether a PSPS is needed for a specific area. If we need to do a PSPS, we work to minimize the number of customers affected and the amount of time without power.
We will attempt to notify customers before shutting off power and one of the first methods we’ll use is an automated phone call, but if we don’t have a current phone number for you, you won’t receive one of these calls. Please make certain we have the correct numbers by emailing us with them at email@example.com or by calling us Monday through Thursday, 7 a.m. to 5:30 p.m. at 877-265-3211 and press 3 to update the contact information on your account.
We will also use social media posts, website announcements and/or releases to local media to let customers know what to expect from a PSPS event by providing ongoing updates and information on Facebook, Twitter, on our website and with local news outlets.
Power will remain off as long as extreme weather conditions pose a potential risk. Once weather conditions have improved, crews will inspect power lines for equipment damage or vegetation in the lines and make repairs. Depending on the location, the inspection process and repair work may take hours to days.
Please be prepared for summertime emergencies like a PSPS
Summer safety-related outages are different from winter outages. Please plan for your household’s needs and gather items to stay cool, fed and hydrated. If you are on a well water system, reserve enough water for your needs. If you have a medical condition that requires electricity, please plan ahead for staying with a friend, family member or at a shelter. Have a backup charging method for your phone and learn how to open your garage door manually.
Additional Public Safety Power Shutoff information is available through our PSPS Frequently Asked Questions.