Our payment systems are temporarily down as we transfer over to our new SmartHub system. All services will be back up Monday, April 10th. During this transition time (April 5 – 9), all Central Lincoln offices will be closed. We will still take calls, but no payments will be taken over the phone or online. Payments can be mailed in, or dropped at the following pay stations/drop boxes.
We’re excited about SmartHub and think you will be too! Here’s why:
SmartHub is an all-in-one account management system which will replace MyAccount Online and MyMeter. SmartHub will also be available as an app for both iPhone and Android smart phones and tablets. And, customers who prefer to pay by phone will now be able to do that anytime, instead of only during Central Lincoln business hours. Our bills are going to be updated and easier to read too!
If you have been using QuickPay online for making a payment, look for Pay Now – our new fast payment service. But we hope you’ll try SmartHub, too, because it offers lots of information about your electricity use, and plenty of choices, from signing up for AutoPay and eBilling, to paying your bill and checking previous months’ bills.
We know that change can be inconvenient, so here are some important things you need to know about SmartHub’s arrival April 10th.
New account numbers: Instead of having both a customer number and an account number, every Central Lincoln customer will get a new account number. That new account number will be on the first bill you receive after April 10th. If you want the number sooner than when you get that first bill, you can call us at 541-265-3211, and we’ll look it up for you.
Or…use our SmartHub Account Number Lookup here!
AutoPay customers will need to sign up again for AutoPay: If you are one of many Central Lincoln customers using our super-convenient AutoPay system, you’ll need to sign up again for AutoPay using SmartHub sometime after April 10th, soon after you get that first new bill with your new account number.
If you call us to pay every month, you’ll have a new system at your fingertips: We continue to make the safety of customer information a top priority. We are choosing to follow the most stringent Payment Card Industry Data Security Standards (PCI-DSS). Starting April 10th, we will introduce a new PCI-DSS compliant Pay By Phone system that will be available anytime – days, nights and weekends – for you to use. That toll-free number will be 1-844-239-0076.
eBill customers will need to sign up again: Customers who used our eBill system, and want to go paperless again after April 10th will need to sign up for eBilling using SmartHub (yes; after receiving that new account number in bills mailed during the month of April).
MyAccount Online: SmartHub is much like MyAccount Online, but SmartHub offers even more options. Once you get your new account number in April, hop on our website, click on SmartHub (the large box in the middle of our website), choose your login and password, and you’ll be able to pay your bill, view your billing history, sign up for AutoPay, and much more.
QuickPay? Again, customers who use QuickPay will be able to pay online using Pay Now.
MyMeter: Electricity use info will again be available in SmartHub. Good news! SmartHub will show you your detailed electricity use history very much like MyMeter did, but without having a separate login and password as is the case now.
Level Pay will have a new name: Our current Level Pay customers will see their same averaged payments on their new bills in April, and won’t need to sign up for this service a second time. Level Pay will be called Budget Billing in our new SmartHub system.
Do you pay your Central Lincoln bill using your bank or credit union’s online system? After you receive your bill in April, it will be really important for you to enter your new Central Lincoln account number into your bank or credit union’s online payment system. If your old account number is on your payments in the future, your payment could be delayed for some time.
Paying by check? No changes. If you prefer paying your bill by mailing us a check or dropping it off at one of our offices, pay stations or drop boxes not much will change! Pair your check with the payment stub from the bottom of the new bill in the envelope provided, mail or drop it off, and you’ll be set.
As we said, the changes that will come with SmartHub may require an adjustment or two after April 10th, but long-term, we’re confident you’ll find SmartHub to be a smart improvement.