Billing & Account Information

Billing & Account Information

Billing

You are billed every month, at approximately the same time of the month. Your bill is due 20 days after the day it is issued. If you are unable to pay by the due date, we send a reminder notice and charge a late fee. If payment is still not received, a disconnect notice is sent and service will be disconnected without further notice. Late payment charges are $3.00 or 1.5% (whichever is greater) on past due amounts of $50.00 or more.

We realize that it may not be possible for you to always pay the full amount or pay by the due date, but please don’t ignore your bill. We urge you to call us as soon as you have a concern at 1-877-265-3211 to see if a payment arrangement can be made.

Deposits

Residential Customers

We require a deposit review for all residential customers who apply for service and don’t have acceptable established credit with Central Lincoln. A deposit can be waived if you have an acceptable letter of credit from a previous electric utility, or pass our credit check. Established credit with Central Lincoln, or letter of credit, must cover at least a continuous 12-month period, and that period may not have ended more than one year ago.

The deposit amount will be the greater of the current minimum deposit or two times the average monthly electrical usage at the service location during the previous 12 months. If the requested service is for a new structure, the deposit amount will be based on electric usage for comparable structures or as determined by our Distribution Engineering Department. Click here to see Customer Deposit Information.

We require the deposit, letter of credit from a previous electric utility, or credit check before we connect a service. If you make a deposit to start service, and you supply us with a letter of credit within 30 days of starting service, we will credit your account with the amount of your deposit.

We may also require a deposit from customers who fail to pay electric bills when they are due.

We will require any customer who has been disconnected for nonpayment to comply with all of the following before we restore service:

  1. Pay delinquent amount, or make acceptable payment arrangements with Central Lincoln.
  2. Pay a reconnect charge.
  3. Pay a deposit, or increase an existing deposit, if disconnected for nonpayment twice in the past 12 months.

Once you have established a minimum of one year’s acceptable credit with us (or two years, for commercial accounts), we will apply the amount of your deposit to your Central Lincoln account.

Commercial Customers

All commercial customers who apply for service are required to pay a deposit. The deposit amount will be the greater of the current minimum deposit amount or two times the average monthly electrical usage for the service location during the previous 12 months. If the requested service is for a new structure, the deposit amount will be based on electric usage for comparable structures or as determined by our Distribution Engineering Department. Click here to see Customer Deposit Information.

Disconnections & Collections

Disconnections may occur for any of the following reasons:

  • Failing to pay current and/or previous bills including deposits and other non-electric charges.
  • Violating Central Lincoln service policies.
  • If Central Lincoln or other government authorities determine a hazardous situation exists.

Disconnecting your service is a last resort for us. Please contact us at 1-877-265-3211 to see if any arrangements can be made before the disconnect happens.

In collecting unpaid bills and taking action on delinquent accounts, we follow established business practices and meet all legal requirements including the use of outside legal collection sources.

* If we dispatch a serviceman to disconnect a service, a reconnect fee will be charged even if a physical disconnection isn’t completed.

I’ve Been Disconnected Now What?

There is a fee for reconnecting service during working hours (8 a.m. to 5 p.m., Monday through Friday), or after business hours. The fees vary and can be viewed by clicking here.

Your bill, plus a reconnection fee, must be paid before your service can be restored. A deposit, or additional deposit, may also be required.

If you have any questions, please call us at 1-877-265-3211.

* If we dispatch a serviceman to disconnect a service, a reconnect fee will be charged even if a physical disconnection isn’t completed.

Opening and Closing Accounts

The cost of processing an application to receive service at a new address is called a New Account Processing Fee. The fee is $15.00 and it applies to all customers; those who have never had a Central Lincoln account and to established customers who move or transfer service within the Central Lincoln service area.

The New Account Processing Fee applies to both residential and commercial accounts, and is added to the first bill you receive at your new address.

When the time comes to close your account, please call us at 1-877-265-3211 before you move. Otherwise, you may be billed for charges up to the date the next customer applies for service. (You’re responsible for billing until you notify us that you’re moving.)

Returned Bank Items

There is a $25 charge for any NSF (non-sufficient funds) check, stop payment, closed account, refused automatic bill payment, etc. that is returned to Central Lincoln by the customer’s bank.

Tampering With Electric Service

Don’t do it. Tampering with electric service is both illegal and extremely dangerous.

If you tamper with your service, including reconnection of your service illegally, you must pay the actual cost of replacing any equipment you damage and pay an estimated bill, based on previous usage, for the amount of time your service was illegally reconnected. You will also be charged a Tampering Fee, and you may also face criminal prosecution.

We provide CRITICAL products and services: Our customers depend on us.

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Contact Us

PO Box 1126
2129 N. Coast Hwy
Newport, OR 97365
Phone: (541) 265-3211
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