It seems winter’s an especially popular time for con artists trying to cheat people. We’ve had many reports of phone scammers calling customers and threatening to shut customers off. One customer lost $500 to such a scam last month. Here are tools to protect yourself:
- Due to phone scams, we only communicate about overdue bills by U.S. Mail., not by phone.
- We never shut customers off for nonpayment after business hours, nights, or weekends as we want to give customers time to call us to make arrangements or make a payment during business hours, Monday through Friday, 8 a.m. to 5 p.m.
- For customers’ security, effective April 10, payments over the phone may only be made using our new automated system. Our employees will no longer handle credit, debit or bank account information.